Website Troubleshooting Guide
Follow these instructions
It is recommended to update your profile via a computer rather than your mobile device. It is further recommended to use Google Chrome as your browser for the optimal performance.
Step 1 – go to policeveteransvic.org.au and click on login on the menu bar
Step 2 – click on ‘forgot your password’
Step 3 – enter your registered email address and click reset my password
Step 4 – go to your email and open the password reset email from PVV. Click on ‘reset your password’
Step 5 – enter your new password, confirm your password and then click ‘change your password‘
Step 6 – once you are logged in, navigate to the bottom of the page and click on ‘update your details‘ in the footer section of the page
Step 7 – You are now in your user profile page. You will see that the details migrated across from PVSV are very basic. Your name, registered number and email address.
Step 8 – on the profile header, you will see the image of a cog or gear. Click on this cog once and select ‘edit profile‘ from the menu
Step 9 – You will see a number of fields to fill in. Whilst these are not mandatory, PVV require at minimum to send your card the following fields:
– Full address
– Rank on departure
Step 10 – populate the fields with your details and press the save profile button at the bottom of the page.
Sometimes you may see a red circle with a cross through it after you have pressed the save profile button. Ignore this, its your computer sending us the data.
Step 11 – once you have updated your profile, you should see the fields now reflected on your profile page. Job done!